Terms & Conditions

1. Introduction

Welcome to IMDI Health Care (accessible at https://imdihealthcare.com/). These Terms & Conditions ("Terms", "Terms of Service", "Agreement") govern your access to and use of our website, product offerings, digital shopping cart, checkout mechanisms, user account features, customer support services, and affiliate referral program. Throughout this document, the terms "IMDI Health Care", "we", "us", and "our" refer to IMDI Health Care and its operating entities. The terms "you", "your", "customer", and "user" refer to any individual or entity browsing our website, registering an account, or placing an order for products offered by IMDI Health Care.

2. Acceptance of Terms

By accessing our website, creating an account, browsing our organic supplement catalog, or completing an online purchase, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, as well as our incorporated Privacy Policy, Shipping & Refund Policy, and Medical Disclaimer. If you do not agree with any part of these terms, you must immediately discontinue your use of our website and services. Your continued use of the site constitutes your binding acceptance of all provisions set forth herein.

3. About IMDI Health Care

IMDI Health Care is a premier ecommerce brand dedicated to formulating, manufacturing, and distributing high-potency organic dietary supplements, Himalayan Shilajit resin, Ashwagandha extracts, herbal vitamins, and natural wellness products. Our store operates globally, providing customers in India, the United States, Canada, the United Kingdom, the United Arab Emirates, and internationally with direct access to lab-tested health formulations.

4. Eligibility to Use the Website

To use our website and purchase products from IMDI Health Care, you must be at least 18 years of age or the age of legal majority in your jurisdiction of residence. By placing an order, you represent and warrant that you possess the legal authority to enter into a binding contract and that all registration and checkout information you submit is accurate, truthful, and complete. If you are accessing the site on behalf of a legal entity, you represent that you have the authority to bind such entity to these Terms.

5. Website Account and Registration

While guest checkout options may be available for certain transactions, registering a customer account on IMDI Health Care allows you to track order statuses, view historical purchases, manage shipping addresses, and participate in customer loyalty promotions. When registering an account, you agree to provide true, current, and complete information. You are strictly prohibited from using false identities, impersonating another person, or creating multiple accounts for fraudulent or abusive purposes.

6. Account Security and Customer Responsibilities

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You agree to accept full responsibility for all activities, orders, and communications that occur under your account. If you suspect any unauthorized access to or compromise of your account, you must immediately notify our support team at support@imdihealthcare.com. IMDI Health Care shall not be liable for any losses arising from unauthorized account usage resulting from your failure to safeguard your credentials.

7. Product Information

IMDI Health Care strives to present accurate, up-to-date, and detailed product descriptions, nutritional facts, ingredient lists, and directions for use across all product pages. We continuously audit our website content to maintain alignment with current formulations. However, minor adjustments in packaging design, capsule formatting, or natural ingredient batch color variations may occur due to botanical harvesting seasons and manufacturing updates.

8. Product Images, Descriptions and Availability

Product images displayed on imdihealthcare.com are high-resolution visual representations intended for illustrative purposes. Actual product packaging may vary slightly in appearance. All products listed on our store are subject to stock availability. IMDI Health Care reserves the right to limit the order quantity of any product per customer, household, or geographical location, and to discontinue any product at any time without prior notice.

9. Health, Wellness and Supplement Information

The dietary supplements, organic herbs, resins, and wellness products offered by IMDI Health Care are intended to support general health, vitality, and well-being. Product descriptions and informational material published on our website are provided exclusively for educational and promotional purposes. Statements made regarding our products have not been evaluated by the Food and Drug Administration (FDA) or local regulatory bodies as therapeutic medical cures.

10. Medical Disclaimer Reference

Our products are not intended to diagnose, treat, cure, or prevent any medical condition or disease. You should consult a qualified physician or healthcare professional before commencing any supplement regimen, particularly if you are pregnant, nursing, taking prescription medications, or managing an existing medical condition. For full health notice details, please consult our dedicated Medical Disclaimer.

11. Product Usage and Customer Responsibility

Customers are strictly advised to adhere to the recommended daily dosage and usage instructions printed on each product label or provided in product documentation. Exceeding recommended servings or combining supplements with contra-indicated pharmaceutical drugs is strictly at the customer's own risk. IMDI Health Care disclaims all liability for adverse reactions resulting from improper storage, misuse, excessive consumption, or failure to follow product instructions.

12. Orders and Order Acceptance

The order lifecycle on IMDI Health Care follows a structured sequence: Product selection → Cart placement → Checkout data entry → Shipping details entry → Payment selection → Automated payment verification → Order confirmation → Fulfillment & dispatch → Tracked courier delivery. Submission of an order during checkout constitutes an offer to purchase products from IMDI Health Care. An order is not deemed accepted until payment is successfully authorized and an official Order Confirmation with an assigned Order Number is generated by our system. We reserve the right to refuse, hold, or cancel any order prior to dispatch for reasons including product unavailability, pricing errors, or payment verification flags.

13. Product Pricing

All prices listed on imdihealthcare.com are subject to change without prior notice. The price charged for a product will be the price displayed at the time your order is submitted during checkout. Promotional prices, discount codes, and bundle rates are valid only during the stated promotional period. IMDI Health Care reserves the right to correct any inadvertent pricing or typographical errors that may appear on product pages or cart totals.

14. Currency and Price Display

Our store supports multi-currency display options to accommodate our international customer base. Prices may be displayed in Indian Rupees (INR ₹) or United States Dollars (USD $) depending on your selected currency selector or geographical location. The final currency charged during checkout will be clearly indicated on the payment gateway authorization screen before you complete your transaction.

15. Taxes and Applicable Charges

Orders shipped within India include applicable Goods and Services Tax (GST) as specified during checkout. For international orders shipped outside India, prices do not include destination country customs duties, import tariffs, value-added taxes (VAT), or local clearance fees. International customers are solely responsible for paying any applicable customs duties or import taxes levied by their destination country's customs authority.

16. Payment Methods

IMDI Health Care supports multiple secure payment gateways to provide seamless checkout experiences. Depending on your geographical location, currency, and checkout configuration, available payment options include:

• Credit & Debit Cards (Visa, Mastercard, Maestro, American Express, RuPay)
• Unified Payments Interface (UPI - Google Pay, PhonePe, Paytm, BHIM)
• Net Banking across major banking institutions
• Razorpay Payment Gateway
• PayPal Gateway (for international USD transactions)
• Cryptocurrency / USDT (Tether) Digital Asset Transfers
• Manual Direct Bank Wire / NEFT / IMPS Transfers

The payment gateways presented at checkout represent the active payment methods configured for your current cart and currency selection.

17. Payment Authorization and Verification

To protect our customers and store from payment fraud, all orders are subject to automated bank authorization and fraud verification screening. IMDI Health Care reserves the right to place an order on temporary hold or request additional identity verification before processing fulfillment if a transaction is flagged by risk monitoring systems. If payment authorization cannot be completed within 7 business days, the order will be cancelled and any reserved inventory released.

18. Razorpay Payments

Transactions processed via Razorpay are secured using 256-bit SSL encryption and strict PCI-DSS compliant protocols. Razorpay supports domestic and international credit/debit cards, UPI, net banking, and mobile wallets. By choosing Razorpay, you agree to abide by Razorpay's terms of service. IMDI Health Care does not store or handle your raw credit card numbers or banking PINs; all sensitive payment credentials are encrypted and processed directly through Razorpay's secure payment infrastructure.

19. PayPal Payments

International USD orders may be completed using PayPal's express checkout gateway. Payments made via PayPal are governed by PayPal's User Agreement and buyer protection policies. Customers must ensure their PayPal account contains verified funding sources. In the event of a delayed PayPal eCheck or pending payment authorization, order processing will commence only after PayPal provides final cleared funds confirmation to our system.

20. Cryptocurrency / USDT Payments

When selecting USDT (Tether) payment options at checkout, customers must adhere to the following strict requirements:

• Correct Blockchain Network: You must send funds exclusively over the supported blockchain network specified on the checkout instruction screen (e.g., TRC-20 or ERC-20). Sending USDT via an unsupported network will result in permanent loss of funds for which IMDI Health Care accepts no liability.
• Exact Amount: You must transfer the exact USD/USDT equivalent amount specified on your checkout order summary, including any network gas fees required by your wallet provider.
• TxID / Reference Submission: You must submit the valid Transaction Hash (TxID) or Blockchain Reference Number in the designated order verification field to enable manual or automated ledger reconciliation.
• Non-Automated Refunds: Blockchain transactions are irreversible by nature. Crypto payments cannot be automatically reversed through standard payment gateway channels. Approved crypto refunds, if granted under our published refund terms, will be issued minus network transaction fees.

21. Manual Bank Transfer Payments

For orders placed using Direct Bank Wire, NEFT, RTGS, or IMPS transfer methods, your order will remain in "Pending Payment Verification" status until the funds are fully credited to the designated IMDI Health Care bank account. Customers must provide the valid Unique Transaction Reference (UTR) or bank receipt number following payment. Orders for which bank transfer verification is not completed within 5 business days will be automatically cancelled.

22. Payment Failure or Rejection

In the event that a payment transaction fails, is declined by your issuing bank, or is rejected by a payment gateway risk filter, your order will not be processed or dispatched. Common causes of payment failure include insufficient funds, incorrect 3D-Secure OTP entry, card expiry, or international transaction restrictions. If your payment fails, please check your card details, contact your issuing bank, or select an alternative payment method at checkout.

23. Duplicate or Unauthorized Transactions

If you experience a network delay or temporary browser freeze during checkout, do not click the payment submit button repeatedly, as this may result in duplicate authorization requests. If you suspect an accidental duplicate charge or an unauthorized transaction has occurred under your card or account, contact our customer support team at support@imdihealthcare.com immediately. Verified duplicate charges will be promptly refunded back to the original payment source.

24. Coupons, Discounts and Promotional Offers

IMDI Health Care periodically offers promotional discount codes, seasonal sale pricing, and coupon vouchers (e.g., ORGANIC10). Promotional codes must be entered in the designated coupon box during checkout before completing the order. Coupons cannot be applied retroactively to previously completed orders. Promotional offers cannot be combined with other discount codes unless explicitly stated. IMDI Health Care reserves the right to modify or withdraw coupon promotions at any time.

25. Affiliate Referral Orders

Purchases generated through affiliate referral links or affiliate discount codes are governed by our Affiliate Program Terms. Affiliate referral tracking relies on secure cookie attribution and unique affiliate codes. Referral commissions are awarded strictly on legitimate, completed customer purchases. Self-referrals, fraudulent order schemes, unauthorized discount stacking, or artificial traffic manipulation are strictly prohibited and will result in commission forfeiture and affiliate account termination.

26. Shipping and Delivery

IMDI Health Care provides fast, reliable, and tracked shipping across India and to international destinations. All shipping timelines, flat-rate tiers, weight-based calculations, and free shipping thresholds (e.g., Free Express Delivery on orders over ₹1,999 in India or $50 USD internationally) are governed by our dedicated Shipping & Refund Policy. Orders are typically dispatched within 24 to 48 business hours following successful payment verification.

27. Order Tracking

Upon dispatch of your order from our fulfillment warehouse, an automated shipping confirmation email containing a unique Courier Tracking Number and tracking URL will be sent to your registered email address. Customers can also track order statuses in real time using our public Track Order System by entering their Order Number and registered Email Address.

28. Delivery Delays and Incorrect Delivery Information

While IMDI Health Care works with leading courier partners (including FedEx, DHL, Blue Dart, and India Post) to ensure timely delivery, delivery estimates are non-binding projections. Delivery times may be impacted by weather disruptions, regional holidays, customs clearance delays, or remote address locations. Customers are responsible for providing complete, accurate shipping address details and contact numbers. IMDI Health Care is not responsible for non-delivery or shipping delays caused by incorrect delivery addresses provided by the customer.

29. Returns and Refunds

We stand behind the quality and purity of our organic supplements. Customers may request a return or refund for eligible products within 30 days of receiving their delivery, subject to the conditions detailed in our official Shipping & Refund Policy. Returned items must be unopened, in their original packaging, and accompanied by proof of purchase. Approved refunds are processed back to the original payment method within 5 to 7 business days following item inspection at our warehouse.

30. Cancellation of Orders

Customers may request order cancellation prior to order dispatch by contacting our support team at support@imdihealthcare.com or calling our helpline. Once an order has been handed over to the courier service and a tracking number generated, the order cannot be cancelled in transit and must be handled under our standard Return procedure upon receipt.

31. Chargebacks and Payment Disputes

IMDI Health Care is committed to resolving customer issues fairly and promptly. If you experience an issue with an order, billing amount, or delivery, you agree to contact our customer support team prior to initiating a chargeback or payment dispute with your credit card company or bank. In the event of an unwarranted or fraudulent chargeback, IMDI Health Care reserves the right to provide complete order logs, delivery tracking proofs, and IP records to the acquiring bank, and to suspend the customer's account pending dispute resolution.

32. User Conduct and Prohibited Activities

When interacting with imdihealthcare.com, you agree to refrain from engaging in any unlawful, harmful, or disruptive behavior. Specifically, you agree not to:

• Use automated scrapers, bots, or data mining tools to extract website content or pricing data without authorization.
• Attempt to breach, probe, or bypass site security systems, firewalls, or user authentication mechanisms.
• Submit false, fraudulent, or deceptive order details, shipping addresses, or payment credentials.
• Inject malicious code, viruses, Trojan horses, or corrupted data into our web servers.
• Decompile, reverse engineer, or disassemble any software components powering the website.
• Harass, abuse, or transmit defamatory statements to our customer support staff or community.

33. Fraud Prevention and Abuse

IMDI Health Care employs advanced fraud detection software and security monitoring to safeguard our platform. Any suspected fraudulent activity—including stolen credit card usage, identity theft, fake refund claims, unauthorized referral manipulation, or automated coupon harvesting—will result in immediate order cancellation, account termination, and reporting to relevant law enforcement agencies.

34. Intellectual Property

All intellectual property rights associated with imdihealthcare.com—including registered trademarks, brand logos, product names, bottle designs, web designs, custom graphic elements, page layouts, text copy, code scripts, and digital assets—are the exclusive property of IMDI Health Care or its licensors. Nothing in these Terms grants you any right, title, or interest in our intellectual property without express written permission.

35. Website Content and Copyright

All content published on this website is protected under copyright laws and international intellectual property treaties. You may view, download, and print individual pages from the website strictly for personal, non-commercial use related to placing an order. You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of our website content for commercial purposes without prior written authorization from IMDI Health Care.

36. Third-Party Links and Services

Our website may contain links to third-party websites, payment gateway portals, social media platforms, or courier tracking services that are not owned or controlled by IMDI Health Care. These links are provided solely for your convenience. IMDI Health Care has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

37. Social Media

IMDI Health Care maintains official social media profiles on platforms such as Instagram, Facebook, Pinterest, YouTube, LinkedIn, X (Twitter), Telegram, and WhatsApp. Any user-generated content, comments, reviews, or messages posted on our social channels must comply with community guidelines and these Terms. We reserve the right to remove inappropriate, spammy, or defamatory content from our official brand pages.

38. Privacy and Personal Data

Your privacy and data security are paramount to us. All personal information collected during account registration, browsing, or checkout is processed in strict accordance with our comprehensive Privacy Policy. We utilize 256-bit SSL encryption, restricted administrative access, and strict data protection measures to ensure customer confidentiality.

39. Cookies and Local Storage

Our website utilizes essential session cookies, performance analytics cookies, and local storage technologies to power shopping cart persistence, language preferences, user authentication, and secure checkout features. For detailed information on cookie categories and to manage your preferences, please consult our Privacy Policy or click the "Cookie Preferences" link in the website footer.

40. Website Security

IMDI Health Care implements robust administrative, technical, and physical security measures—including Web Application Firewalls (WAF), automated vulnerability scanning, SSL/TLS certificates, and encrypted database storage—to protect our platform against unauthorized access, data loss, or server intrusions.

41. Service Availability

While we strive to maintain 99.9% website uptime, IMDI Health Care does not guarantee uninterrupted, error-free, or continuous operation of our website. Access to imdihealthcare.com may be temporarily suspended or restricted without notice for scheduled server maintenance, system upgrades, emergency security patches, or telecommunications outages beyond our reasonable control.

42. Website Errors and Corrections

Occasionally, information on imdihealthcare.com may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or stock availability. IMDI Health Care reserves the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

43. Limitation of Liability

To the maximum extent permitted by applicable law, IMDI Health Care, its directors, officers, employees, affiliates, agents, contractors, and suppliers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages—arising from your use of the website, purchase of products, reliance on product information, or inability to access services, even if advised of the possibility of such damages.

44. Disclaimer of Warranties

Except as expressly provided in our published product warranties or return policies, all products, services, and content on imdihealthcare.com are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permissible under applicable law.

45. Indemnification

You agree to indemnify, defend, and hold harmless IMDI Health Care, its parent entities, subsidiaries, officers, directors, agents, contractors, licensors, service providers, and employees from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms & Conditions, your misuse of our products or website, or your violation of any rights of a third party.

46. Suspension or Termination of Access

IMDI Health Care reserves the right, in its sole discretion and without prior notice or liability, to suspend, terminate, or restrict your account or access to all or part of our website if we determine that you have violated these Terms & Conditions, engaged in fraudulent activity, or submitted unauthorized payment transactions.

47. Changes to Products or Services

IMDI Health Care reserves the right to modify, update, suspend, or discontinue any product formulation, packaging size, website feature, or service at any time without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of any product or service.

48. Changes to Terms & Conditions

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms & Conditions by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms constitutes your binding acceptance of those changes. The date at the top of this document indicates when these Terms were last updated.

49. Governing Law and Jurisdiction

These Terms & Conditions and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of India. Any legal action, suit, or proceeding arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

50. Contact Information

51. Related Policies

These Terms & Conditions operate alongside our complete suite of customer policies. Please review these related documents for additional information:

• Privacy Policy & Data Protection
• Shipping & Refund Policy
• Medical Disclaimer
• Affiliate Program Terms